1. Warranty Coverage

Nexliving provides a limited warranty against structural sagging defects under normal residential use. Warranty period is specified on each product page.

Nexliving's warranty covers one thing: structural sagging beyond the defined threshold. Cosmetic issues, comfort preference, and fabric wear are not covered.

What IS Covered

Structural sagging or body impression of 2 inches (50mm) or more, measured without load using a straight edge, where the cause is NOT an inadequate or broken bed frame.

What is NOT Covered

• Sagging under 2 inches — normal foam adaptation over time.
• Comfort preference (too firm / too soft) — use the 100-Day Comfort Trial for this.
• Splits, cracks, or foam layer separation.
• Stitching failure, zipper issues, fabric wear, or pilling.
• Stains, burns, tears, cuts, or damage from liquids, food, or external substances.
• Damage from unsuitable, broken, or improper bed frame — see Section 2.
• Damage from pets, pests (bed bugs, termites), children, or environmental factors.
• Fungus, mould, or odour.
• Products altered, modified, or repaired by anyone other than Nexliving.
• Products used for commercial purposes without Nexliving's written consent.
• Protector use or non-use does not affect warranty validity. The protector included with the mattress (as part of the 100-Day Trial pricing) protects against staining, which separately affects the 100-Day Trial condition check.

2. Bed Frame Requirements

Warranty is void if the mattress is used on an unsuitable support surface:

• Frame must be flat and rigid with slat gaps of 3 inches or less.
• Broken, bent, or missing slats void the warranty.
• Mattress must not be used directly on the floor for extended periods.
• If you opt for White Glove Delivery, our team inspects and documents your bed frame at setup. This strengthens any future warranty claim.

3. Sagging Threshold

A defect is confirmed when sagging is 2 inches (50mm) or more, measured without load at the lowest visible point using a straight edge:

• Luxury Memory Foam Mattress: Sagging ≥ 2 inches = covered defect.
• Orthopedic Mattress: Sagging ≥ 2 inches = covered defect.
• Hybrid Mattress: Sagging ≥ 2 inches = covered defect.

4. Warranty Activation

Register within 30 days of delivery: scan the QR code on the mattress label or visit nexliving.in/warranty-register.

Provide:

• Order ID
• Invoice photo
• Product label photo
• Delivery date

You will receive a Warranty ID and expiry date via email/SMS.

Without activation, claims will be processed using the invoice date.

5. Warranty Claim Process

1. Report the defect within 30 days of first noticing it by emailing warranty@nexliving.in with your order number and invoice. If the date the defect was first noticed cannot be established, the date of reporting to Nexliving will be used.
2. Submit 4–6 clear photos of all sides + ruler visible at the sagging point + optional video.
3. We will review within 5 business days. An in-person inspection may be arranged at Nexliving's discretion.

Nexliving reserves the right to approve or reject warranty claims at its sole discretion. If approved — Year 1: free replacement. Year 2 onwards: pro-rata Nexliving Wallet credits (Section 6).

Replacement may differ in design or colour. It carries the remainder of the original warranty, not a new full-term warranty.

6. Pro-Rata Nexliving Wallet Credits (Year 2 Onwards)

Example: Mattress at ₹20,000, 10-year warranty, defect in Year 4 → ₹20,000 × (6/10) = ₹12,000 Nexliving Wallet Credit

• Customer pays return shipping (est. ₹800–1,500) + ₹500 inspection fee.
• Warehouse inspection completed within 7 business days of the mattress arriving at our facility.
• Nexliving Wallet credits issued within 24 hours of inspection completion. Valid 12 months from date of issue.
• No cash or bank transfer option — Nexliving Wallet credits only.

7. Warranty Logistics

• Year 1: Nexliving pays all logistics — free pickup of defective mattress and free delivery of replacement.
• Year 2+: Customer pays return shipping + ₹500 inspection fee. Credits issued only after warehouse verification.

8. Warranty Void Conditions

• Original invoice or proof of purchase cannot be provided.
• Claim reported more than 30 days after the defect was first noticed.
• Mattress used on an improper, broken, or unsuitable bed frame.
• Product subjected to unauthorised repair or modification.
• Commercial use without Nexliving's written consent.

9. Warranty Periods