1. Order Cancellation

You may cancel your order free of charge before dispatch. Email support@nexliving.in or call +91-9993725556 within 24 hours of placing the order.

Before dispatch, our team contacts you to confirm your exact order (size, model). This is your final opportunity to amend or cancel at no cost. A cash refund will be issued to your original payment method within 5–7 business days.

Once dispatched, cancellation is not possible. You may refuse delivery or initiate a return after receiving the product.

If you refuse delivery of a dispatched order, reverse logistics and handling charges will be deducted from your Nexliving Wallet credits. Remaining credits (valid 12 months) issued within 24 hours of the mattress returning to our warehouse.

If your order is cancelled by Nexliving (unavailability, pricing error, etc.), a full cash refund will be issued to your original payment method within 5–7 business days.

2. Return Policy

2.1 Mattresses — 100-Day Comfort Trial

The 100-Day Comfort Trial is available on all standard Nexliving mattress products. Custom-size and made-to-order mattresses are excluded. Check the product page before purchase.

If you are not satisfied, you may return your mattress within 100 days of delivery, subject to the following:

• Minimum use of 21 days before requesting a return (body adjustment period). Nexliving reserves the right to request delivery confirmation and usage attestation before processing a return.
• The mattress must be clean and undamaged — no stains, burns, tears, cuts, liquid damage, pest infestation, or odour.
• The Nexliving mattress protector provided in the box must remain on the mattress for the entire 100-day trial period. The protector is included in the product price as part of the trial — it is not a separate free item. The protector includes a tamper-evident seal — if the seal is broken and the mattress shows any marks, the return is void and no refund will be issued.
• Photographic proof required: 4–6 photos of all sides + a 30-second video showing the protector and mattress condition. Return requests submitted without the required photos and video will not be processed. The 100-day window continues to run regardless.
• Return available only to the original purchaser at the original delivery address.
• One return per customer per product category. Nexliving reserves the right to reject return requests where there is reasonable suspicion of fraud or abuse, including attempts to circumvent this rule through associated accounts or addresses.
• Custom-size and made-to-order mattresses are non-returnable.
• Products purchased from Amazon, Flipkart, or any other marketplace are not eligible under this policy. Please follow the respective marketplace's return policy.

2.2 Refund for Approved 100-Day Trial Returns

All approved 100-Day Comfort Trial returns receive a full cash refund:

• 100% of the product price refunded to your original payment method.
• Prepaid (UPI, Card, Net Banking, Wallet): Refund within 5–7 business days of warehouse verification. Bank credit may take an additional 3–5 days.
• COD orders: Refund via NEFT/IMPS to your bank account (account number + IFSC required). Timeline: 7–10 business days. If bank details are not provided within 14 days of return approval, the refund will be issued as Nexliving Wallet credits instead.

The 100-Day Comfort Trial is the only scenario where a cash refund is issued for a return. All other refunds are issued as Nexliving Wallet credits.

2.3 Inspection & Decision

Nexliving's assessment of mattress condition at warehouse inspection is final and binding. No further claims will be entertained once the warehouse inspection report is issued. Customers will be notified of the outcome with supporting photos within 24 hours of warehouse inspection completion.

2.4 Open-Box Delivery

Nexliving follows an open-box delivery model at the time of delivery:

• The delivery partner opens the outer packaging in your presence.
• You must inspect the mattress for visible damage, correct size, and model before signing acceptance.
• If any visible damage or defect is found: reject the delivery on the spot. Do not sign. Our team will arrange a replacement at no additional cost.

By signing the delivery receipt, you confirm the product was received in the correct size, correct model, and without visible damage. No claims relating to visible damage, incorrect size, or incorrect model will be entertained after the delivery receipt is signed.

2.5 Accessories (Pillows, Protectors, Bedding)

• Returnable within 7 days of delivery only if unopened in original sealed packaging.
• Approved accessory returns issued as Nexliving Wallet credits (valid 12 months).
• Opened or used accessories cannot be returned due to hygiene reasons.

2.6 No Exchange Policy

Nexliving does not offer exchanges. Return under the applicable policy and place a new order separately.

2.7 How to Return

1. Step 1: Email support@nexliving.in with order number, reason for return, and photos/video.
2. Step 2: Our team reviews your request within 2 business days.
3. Step 3: If approved, our logistics partner schedules free pickup within 5–7 business days.
4. Step 4: Product inspected at warehouse within 7 business days of arrival. Refund or Wallet credits processed within 24 hours of inspection completion.

3. Nexliving Wallet — Terms

• Nexliving Wallet credits are issued for all refund scenarios except 100-Day Comfort Trial returns, cancelled orders before dispatch, and failed transactions (which receive cash refunds).
• Credits are valid for 12 months from date of issue.
• Credits can be used on any product on www.nexliving.in.
• Credits are non-transferable and cannot be encashed or converted to any other payment form.
• Cannot be combined with other active promo codes unless explicitly stated.
• Expired credits (after 12 months) cannot be revalidated or extended.
• Credits will be issued to the Nexliving Wallet linked to the email address registered at the time of purchase.

4. Non-Refundable Situations

• Return request raised after 100 days from delivery.
• Mattress with stains, tears, burns, pest infestation, liquid damage, or odour.
• Tamper-evident seal on protector broken and mattress shows marks.
• Custom-size or made-to-order products.
• Products purchased from marketplaces (Amazon, Flipkart, etc.).
• More than one return per customer per product category.
• Shipping and delivery charges are non-refundable unless the return is due to a Nexliving dispatch error.