1. Introduction

Nexliving, operated by Nex Living Private Limited (CIN: U31005MP2026PTC082311, GSTIN: 23AALCN3648P1ZV), having its registered office at Survey No. 87, Paiki Rakba, Gram Mundla Nayta, Indore, Madhya Pradesh – 452020, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use www.nexliving.in.

This Policy complies with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Digital Personal Data Protection Rules, 2025, and the Information Technology Act, 2000. Maximum penalty for violations: ₹250 crore.

2. What Data We Collect

Information you provide:

• Name, email address, phone number
• Delivery address and billing address
• Order history and payment confirmation (we do not store card numbers)
• Communications with our support team
• Warranty registration details (Order ID, product label photo)

Information collected automatically:

• IP address, browser type, device type, operating system
• Pages visited, time spent on site, referral source
• Cookies (session, analytics, marketing — see Section 7)

3. Why We Collect Data

• To process and deliver your orders
• To confirm your order specifications before dispatch
• To send order confirmations, shipping updates, and delivery notifications
• To provide customer support via email and phone
• To send promotional offers (only with your explicit consent)
• To improve our Website through analytics
• To process warranty and return claims, and issue refunds or Nexliving Wallet credits as applicable
• To prevent fraud and comply with legal obligations
• To retain records for tax and audit compliance (5 years from last transaction)

4. Who We Share Data With

We do not sell or rent your personal data. We share data only with:

• Razorpay Payments Private Limited — for payment processing (PCI DSS compliant)
• Logistics partners — name, address, and phone number for delivery and pickup
• Google Analytics — anonymized usage data for website improvement
• Government authorities — when required by law or court order

All third-party processors are bound by data processing agreements consistent with the DPDP Act, 2023.

5. Data Storage & Security

• Your data is stored on secure servers located in India.
• We use SSL/TLS encryption, role-based access controls, and regular security audits.
• Payment data is handled exclusively by Razorpay. We never see or store your full card details.
• Data retention: 5 years from last transaction for tax/audit compliance, or as required by law.
• After the retention period, personal data is securely deleted or anonymized.

6. Your Rights (DPDP Act 2023)

• Right to Access: Request a summary of personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data (subject to legal retention requirements).
• Right to Withdraw Consent: Email privacy@nexliving.in at any time. Withdrawal does not affect prior processing.
• Right to Grievance: Contact our Grievance Officer (Section 9) or the Data Protection Board of India.
• Right to Nominate: You may nominate an individual to exercise rights on your behalf in the event of your death or incapacity.

To exercise any right, email privacy@nexliving.in with your registered email and order ID. We will respond within 30 days.

7. Cookies

8. Children

Our Website and products are not intended for individuals under 18 years. We do not knowingly collect personal data from minors. Contact privacy@nexliving.in immediately if you believe we have done so.

9. Grievance Officer (Privacy)

All grievances acknowledged within 48 hours and resolved within 30 days as per DPDP Act, 2023.

If not resolved to your satisfaction, you may approach the Data Protection Board of India.

10. Company Details

11. Customer Support

12. Department Emails

• General support: support@nexliving.in
• Warranty claims: warranty@nexliving.in
• Privacy / Data requests: privacy@nexliving.in
• Grievances & escalations: grievance@nexliving.in

13. Grievance Officer

As required by Consumer Protection (E-Commerce) Rules, 2020 and DPDP Act, 2023:

All grievances acknowledged within 48 hours. Resolved within 30 days.

If not resolved to your satisfaction, you may approach the Consumer Disputes Redressal Commission or the Data Protection Board of India as applicable.

These terms are subject to the Terms & Conditions at nexliving.in/terms, including the governing law, dispute resolution, and jurisdiction clauses.