1. Delivery Areas

We deliver across India to serviceable pin codes. Enter your pin code on the product page to check availability. Some remote locations may have extended timelines or additional charges.

2. Delivery Timelines

• Metro Cities (Mumbai, Delhi-NCR, Bangalore, Hyderabad, Chennai, Pune, Kolkata, Ahmedabad, Indore): 5–7 business days.
• Tier 2 Cities: 7–10 business days.
• Tier 3 and Remote Areas: 10–15 business days.
• Custom-size orders: 15–20 business days (includes manufacturing time).

Timelines are estimates. Nexliving is not liable for delays caused by events beyond its reasonable control, including logistics disruptions, weather, government actions, or supply chain failures.

3. Shipping Charges

• Free shipping: Free shipping on all prepaid mattress orders above ₹10,000.
• COD handling fee: ₹99–299 depending on order value. Non-refundable.
• Orders below the free shipping threshold: Charges displayed at checkout.

4. Open-Box Delivery Process

Nexliving uses an open-box delivery model to eliminate post-delivery damage disputes:

• The delivery partner opens the outer packaging in your presence before handover.
• You must inspect the mattress for visible damage and verify size and model before signing.
• If any damage or discrepancy is found: reject on the spot. Do not sign. Nexliving arranges replacement at no cost.
• By signing the delivery receipt, you confirm the product was received in the correct size, correct model, and without visible damage. No claims relating to visible damage, incorrect size, or incorrect model will be entertained after the delivery receipt is signed.
• OTP or digital signature required to confirm delivery.

5. White Glove Delivery (Paid Add-On)

White Glove Delivery is a premium paid service available in select cities. Pricing is based on logistics rates and varies by city — displayed at checkout.

White Glove Delivery includes:

• In-room placement of the mattress.
• Full unboxing and setup assistance.
• Bed frame compatibility inspection — our team confirms your frame size and support type matches the mattress. This is documented and forms part of your warranty record.
• Packaging removal and disposal.

White Glove Delivery is not free and is not included in 100-Day Trial product pricing. It is a separately priced add-on at checkout. Opting for White Glove also documents your bed frame compatibility, which supports any future warranty claim.

6. Logistics — Who Pays

• Open-Box Rejection at Delivery: Nexliving pays all logistics — free replacement, no charge.
• Warranty Year 1: Nexliving pays pickup and replacement delivery — free for customer.
• Warranty Year 2+: Customer pays return shipping (est. ₹800–1,500) + ₹500 inspection fee.
• Rejected Return or Warranty Claim: Customer pays return shipping to receive the mattress back.